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FW: Opaserv Variant?

From: CCD Support Account <support(at)courseware.ca>
Date: Tue Nov 26 2002 - 13:11:57 EST


(snip)

...
I have a suggestion to the moderator. From now on, please do not post any more of these "I'm too stupid to deal with Opaserv" questions. Point them to the archives and tell them to use the fine search function.
(snip)

--
Nick FitzGerald
Computer Virus Consulting Ltd.
Ph/FAX: +64 3 3529854

Nick,

I have been lurking in this e-mail group for a while (and on rare occasion
offered advice, usually put correct by real professionals), and I truly
appreciate your input.  Your willingness to be patient and thorough is
commendable, and I have learned lots from what I have read, even though I
haven't (yet) been infected with any virii (viruses?).

I can understand the frustration you have with users that have missed some
of the basic tenets of virus protection.  I think that's part of the nature
of viruses - they foster a sense of urgency, especially to the uninitiated,
that verges on panic.  If someone doesn't have an active pre-emptive
interest in viruses and hasn't been keeping an ear to the ground about the
nature of viruses, their first entry into this group usually is a "help, I'm
lost" type of message, and they inform us the level of understanding they
come armed with either by explaining in great detail all the useless or
incomplete steps they've taken, or by failing to mention anything useful and
relevant.

One down side of this e-mail group is that there isn't a widely known and
easily accessible archive of past information (someone please post how to
get at this).  Unlike a newsgroup where someone can easily read the past x
days worth of entries and find solutions to the "virus of the day" (which
Opaserv certainly is), signing onto this group starts you with nil.  To lurk
in the common sense would require days of patience, which most infected
computer users are unwilling to wait for.

(Echoing your suggestion above,) if the common lurkers knew where the
archive was, and pointed the uninitiated, panic-stricken masses there as a "first line of support" (RTFM), then it may enable us to "help the helpless"
Do you need help?X
and still discuss the future of computing in light of the nasty world of the Internet. Just my $0.02, plus or minus a few dollars, Daniel Bragg CCD Health Systems, Edmonton, Alberta, Canada
Received on Wed Nov 27 01:22:53 2002

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