Internet Security Specialist /Tech Support

At this time we can only consider candidates living local to the SF/ Bay Area. We are not able to provide visa sponsorship at this time.

At it's core, this is a Technical Support position.

Duties:

Responsible for providing 2nd level technical support related to Symantec's Responsible for providing 2nd level technical support on complex issues related to Symantec's Enterprise Internet Security products. Maintains positive customer relations and responds to technical problems and inquiries. Responds to complex technical issues escalated from end-users, 1st level engineers, resellers, corporate MIS, SE?s and Salespersons, general managers, Symantec Security Services, via telephone, electronic services, remote management and on-site visits. Participate in phone schedule, 24x7 pager rotation as well as attend weekly product meetings.

Requirements:  

Strong troubleshooting and customer skills. Risk assessment, information security development and client education. Requires excellent verbal and written communication skills. Requires minimum three years experience in enterprise technical support or in a network administration position supporting a variety of networking systems. 2-years minimum in escalation role working directly with development or sustaining engineers. Must have networking (Cisco IOS preferred) and UNIX systems administration experience. Security experience a plus. 4-year technical degree.

Please send resumes to:

mike_sienkowski@symantec.com

Do you need help?

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Mike   Received on Wed Apr 16 13:17:38 2003