South Florida Opportunities

I just recently relocated to South Florida and I'm eager to find a career opportunity to enhance my skill set.
Currently living in Miami. Any takers??

See resume below.

Thanks,

Luis Ordonez (CISSP)
Lgo001@hotmail.com
(305)253-9532

Objective: Network Engineer, Network Security Engineer, Field Support Representative

SUMMARY

• Networking Services Support: Excellent hands-on experience in installation, administration and support of LAN/WAN technologies, including Microsoft Windows NT and Novell Netware directory services.
• Internet Security. Extensive experience in configuration and operation of various firewall products. Experienced in TCP/IP network services and security vulnerabilities. In-depth experience in intranet and Internet networking communications using VPNs
• Technical Customer Service Expertise: Unique combination of technical, business and communications expertise, consistently exceeding goals and customer expectations. Recognized numerous times for outstanding performance by customers of all sizes, including Fortune 500 companies.
• Innovator - Key Contributor. A natural problem solver. Excels at finding innovative and creative solutions. Recognized for analytical ability, as well as practical and proactive approach.
• International Expertise. Over 5 years of experience serving customers worldwide.
• Leader/Team Player. Exceptional leadership skills. Noted for being a team player and a valued independent contributor.
• Interpersonal Skills. Recognized for maintaining a high level of professional rapport in client-vendor relationships internationally.
• Bilingual. Communicates fluently in English and Spanish.

PROFESSIONAL EXPERIENCE SONICWALL - Sunnyvale, California
2001- 2002
Senior Technical Support Engineer (Call Center) Consistently recognized by customers for outstanding and unique customer service. Recognized for using innovative technical problem-solving skills.

Do you need help?

In addition to our free technical library, Pantek provides professional IT services to companies who utilize Open Source software: Learn more about Pantek's Technical Support offerings Place an order for 24/7/365 Technical Support here Learn more about Pantek, who we are, and what we do Chat with a Live Operator Related securityfocus.com Links bugtraq certification focus-bsd focus-ids focus-ih focus-linux focus-ms focus-sun focus-unix-other focus-virus forensics incidents libnet linux-secnews ms-secnews pen-test secpapers secprog sectools secureshell security-basics securityjobs sf-news vuln-dev webappsec Request more information about Pantek

Key Results
* Reduced the call queue by 20% within the first 90 days of joining the call
center.
* Provided third-tier support for SonicWALL firewall and VPN product lines.

• Performed interoperability testing between SonicWALL security appliances and various third-party products, including Cisco PIX, Cisco Routers and Checkpoint FW-1.

IGNYTE TECHNOLOGY - Santa Clara, California (Acquired by SonicWall) 2000-2001
Network Engineer
Served as an escalation point for the Network Operations Center (NOC) team.

Key results

• Provided outstanding support to all first, second and third level network troubleshooting to e-clients
• Monitored incidents in a 24x7 NOC, providing VPN and configuration support.
• Successfully implemented a client-server, help desk customer support application that helped increase response time and customer satisfaction.

ENTEX INFORMATION SERVICES - San Francisco, California (Acquired by Siemens) 1996- 2000
Systems Engineer and Network Engineer
Provided technical support to Silicon Valley Fortune 500 companies.  

Key results as Network Engineer
* Led the installation, administration and relocation of mixed Netware 5.1
and NT local area networks in a production environment for three branch offices and 300+ employees.
* Promoted to IT Manager for excellent performance and ability to implement
systems and processes to improve support to the sales and technical departments.
* Fulfilled over a 100 projects for internal clients including file server
LAN/WAN connectivity, security and disaster recovery.
* Coordinated the VPN deployment for 250+ field service and sales
representatives.
Key results as Network Engineer
* Exceeded the Service Level Agreement (SLA) requirements for Microsoft by
migrating 300+ employees from acquired companies, including Hotmail, WebTV and Sidewalk, and integrating them into Microsoft's corporate WAN.
* Recognized for recovering critical servers and having them ready for
normal business operation the next day for accounts such as Intel, Home Savings of America and Entex's California branches.
* Consistently exceeded billable recovery quota by over 40% for an entire
year.
* Awarded Service Super Star recognition four times, Presidents Club and
1998 employee of the year.

ICS SERVICE OF MIAMI - Miami, Florida
1994 - 1996
Network Engineer Consultant and Founder
Established company as a Value Added Reseller (VAR) for major manufacturers.   Key Results
* Established Service Company in a period of 3 month, leveraging customer
base of 1000.
* Attained certifications from IBM, Compaq, Apple, Epson, Okidata and HP.

• Provided warranty service and support to 2000+ local and international customers.

INTEGRATED COMPUTER SOLUTIONS - Miami, Florida 1990 - 1994
Service Manager and Senior Field Service Representative Joined this Value Added Resellers (VAR) supporting their service department.

   Key Results
* Recognized for excelling in customer service by manufacturers such as IBM,
Compaq and Apple. Regarded for bringing new business opportunities to the sales team.
* Closed the largest corporate service agreement account of its kind with
Chase Federal Bank.
* Established service agreements with many major accounts, including Fleming
Foods and Visa International.
* Successfully implemented an internal helpdesk that supported the sales and
technical departments.

Do you need more help?

In addition to our free technical library, Pantek provides professional IT services to companies who utilize Open Source software: Learn more about Pantek's Technical Support offerings Place an order for 24/7/365 Technical Support here Learn more about Pantek, who we are, and what we do Chat with a Live Operator Related securityfocus.com Links bugtraq certification focus-bsd focus-ids focus-ih focus-linux focus-ms focus-sun focus-unix-other focus-virus forensics incidents libnet linux-secnews ms-secnews pen-test secpapers secprog sectools secureshell security-basics securityjobs sf-news vuln-dev webappsec Request more information about Pantek

EDUCATION
* A.S Degree in Electronic Engineering Technology, A.T.I Institute of
Technology. Miami, Florida

CERTIFICATES
* CISSP, Novell Netware CNE 4.11 and CNE 5.0, CTIA A+, Network +, CCNA, MCP,
Compaq ASE, HP Star +

CONTINUING EDUCATION
* Bachelors in Science Degree in E-Business, University of Phoenix (12/2003)
Page 2 of 2 - Luis Ordonez - Lgo001@hotmail.com Received on Thu Jul 10 13:48:53 2003