Looking for junior to mid level position - new and improved resume

I'd like to stay in DC but am flexible to move anywhere on the east coast or to Texas.

Thanks for your consideration,
Lisa

SUMMARY OF SKILLS

• Two Years Firewall, PKI, and VPN administration.
• Exceptional end-user support and troubleshooting skills.
• Software applications and technologies: Check Point Firewall-1, Axent Raptor, Cisco NetRanger, IPSec, Check Point Provider-1, Solaris, Contivity, Network Alchemy VPN, snoop/tcpdump, NAT, ARP, HP OpenView, PKI, Stonebeat, PERL, VLSM.

RELEVANT EXPERIENCE Technical:
* Administered Raptor and Firewall-1 on Solaris, NT, and Nokia platforms: rule base administration and policy auditing, log file and traffic analysis, remote access VPN configuration and troubleshooting, user account management, routing configuration, NAT, content filtering with WebSense/WebNOT, and initial implementation of Solaris and Firewall-1.

• Administered Cisco NetRanger IDS and Network Alchemy VPN.
• Developed PERL scripts to automate the issuance of digital certificates, reducing labor requirements by 85%.
• Tracked client issues using Remedy-based trouble ticket system; used HP OpenView to monitor the health and connectivity status of all client security devices.

Customer Support:
* Provided support via phone and email to technical points of contact.

• Established and maintained strong rapport with internal and external customers.
• Received top rating of "excellent" in customer satisfaction surveys by 95% of customers and was regularly given verbal and written commendations from customers.

Training and documentation:
* Acted as Certificate Authority for Entrust X.509 digital certificates: established standardized process flow for certificate administration, wrote technical documentation, and provided training for certificate end users and Registration Authorities.

• Defined, documented and implemented operational procedures for provisioning of SecurID tokens.
• Created training guide for new associates; participated as mentor for New Hire Program.

EMPLOYMENT HISTORY AT&T San Jose, California September '00 ~ June '01
* Data Network Executive - Offered global, end-to-end data-related solutions, including traditional data transport (Private Line, Frame, ATM), broadband, VPN, CPE, and outsourcing, to mid-market customers.

INTIRA Pleasanton, California February '00 ~ August '00
* Network Security Engineer - Provided Internet security services for web hosting customer networks and internal networks.

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SPRINT Reston, Virginia July '97 ~ January '00
* Network Security Analyst (7/98~01/00) - Provided firewall administration and authentication services for more than 300 internal and external clients.

• Client Services Specialist (7/97~7/98) - Responsible for voice service support for a rapidly growing account base of mid-market customers.

EDUCATION AND TRAINING

• B.S. Mathematics program, Midwestern State University Wichita Falls, Texas. Relevant coursework: Differential Equations, Linear Algebra, Probability, Numerical Analysis, UNIX/C, Operating Systems, Abstract Algebra, and Financial Accounting.
• Check Point Certified Security Administrator (CCSA) certification.